How to Write a Customer Service Resume
A successful customer service cover letter or resume (Curriculum Vitae) requires highlighting your relevant experience and skills. A well-written resume or CV and a strong cover letter, in addition to a professional LinkedIn profile, could make a the difference in obtaining the job you want. We at Warwick Resume, we specialize in offering CV and resume writing services including cover letter writing, resume writing and LinkedIn profile optimization to make one standout from your competitors. In this article, we’ll discuss how to write about customer service in a resume or CV, highlight customer service skills on a CV or resume, and provide tips on what to write about customer service capabilities.
How do you describe customer service on the resume or CV:
When describing your customer-service experience, be sure to focus on specific roles and tasks. Make use of action verbs, like "assisted," "resolved," or "responded," to describe your work. In addition, you should include any pertinent metrics, such a customer satisfaction rates, to prove your effectiveness.
How do you present customer service capabilities on a CV or resume:
As well as describing your experience, it’s also important to emphasize specific skills that are relevant to customer service, such as communicating and problem-solving skills. Include any relevant training or certifications that you have, for instance, a client service class or a certificate in a specific customer service software.
What do I write about about customer skills in service?
When writing about customer service skills, focus on the most crucial and applicable skills to the position you’re applying to. For example, if the job involves a lot phone contact, make sure you highlight your skills and experience in phone customer service.
How do I record the customer experience I had?
When you write about your customer service experience, use specific examples and measure your achievements. For instance, instead of simply saying "Helped customers with their concerns," say "Assisted an average of 50 customers a day with their questions, which resulted in a 95% satisfaction rate."
By following these tips that you will be able to craft an effective customer service resume, CV, cover letter, and LinkedIn profile which showcases your experience and expertise, making you a strong candidate for customer service roles. Be sure not to proofread the resume, CV and cover letter before making it available for submission. Also, consider having professional assistance from Warwick Resume if you need assistance.
