How to describe customer service on a Resume

Posted by Warwick Resume on 3 Apr 2025

When trying to get a customer service position, you must be sure to emphasize your relevant knowledge and experience in your resume. A professionally written resume can make the difference in getting the job you’re looking for. The team at Warwick Resume, we specialize in resume writing to ensure that you stand out the crowd. In this post, we’ll provide tips on how to convey the level of customer service in your resume.

  1. Use action verbs: When you are describing your customer experience you should use action verbs such as "assisted," "resolved," or "responded." These verbs demonstrate that you are actively involved in the work of customer service and achieved outcomes.
  2. Include specific job duties and responsibilities. Be precise in your description of your customer service experience. Instead of using the phrase "worked in customer service," write "managed a team of customers service reps and dealt with complaints from customers."
  3. Incorporate relevant metrics such as customer satisfaction levels to show your contribution. For example, "increased customer satisfaction by 15% with effective problem-solving techniques."
  4. Create a custom resume by tailoring your resume to the specific job you’re applying for. Include the relevant skills and experience which are most relevant for the position.
  5. Check your resume for errors and seek help from a professional Before you submit your resume, proofread it. you submit it to ensure it is error-free. If you require help take advice from a professional from Warwick Resume.

If you follow these advices and guidelines, you can write your resume for customer service that effectively highlights your relevant work experience and skills. Make sure you customize your resume for the job that you’re applying for and be sure to proofread your resume prior to submitting it. Warwick Resume can also assist with the creation of a strong resume that showcases your talents and experience.

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